PRIVACY POLICY
Geaux Chiro respects your privacy and is committed to protecting the personal information you provide when visiting www.geauxchiro.com. This Privacy Policy explains how we collect, use, store, and share information, including through email marketing, customer relationship management (CRM) systems, and online advertising technologies.
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Information We Collect
We collect personal and non-personal information when you voluntarily submit it through our website, such as when you complete a contact form, request an appointment, or communicate with us. This information may include your name, email address, phone number, and details related to your inquiry. We may also automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, and interactions with the site. This data helps us understand how visitors use our website and improve its performance.
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Email Marketing Communications
If you provide your email address, you may receive communications from us such as appointment reminders, practice updates, educational information, and promotional or marketing messages. You may opt out of marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly. Opting out of marketing communications will not affect necessary transactional or appointment-related messages.
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CRM and Practice Management Systems
We use secure customer relationship management (CRM) and practice management systems to store contact information, manage appointments and inquiries, track communications, and improve the overall patient experience. Access to this information is restricted to authorized personnel and trusted service providers who are required to maintain confidentiality and appropriate data security measures.
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Online Advertising and Tracking Technologies
Our website may use cookies, tracking pixels, and similar technologies provided by third-party advertising platforms, including but not limited to Google and Meta (Facebook). These tools help us analyze website traffic, measure the effectiveness of advertising campaigns, and display relevant advertisements to users who have previously visited our website. Information collected through these technologies may include browser data, IP address, pages viewed, and actions taken on the site. This information does not include personally identifiable health information. You may manage or disable cookies and tracking technologies through your browser settings or third-party ad preference tools.
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How We Use Your Information
The information we collect is used to respond to inquiries and appointment requests, communicate with you via email, manage patient relationships through our CRM systems, improve our website and marketing efforts, and comply with applicable legal and regulatory requirements.
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Sharing of Information
We do not sell, rent, or trade your personal information. We may share information with third-party service providers who assist in operating our website, CRM systems, email communications, or advertising efforts. Information may also be disclosed when required by law or to protect our rights, safety, or property. All service providers are required to safeguard your information and use it only for authorized purposes.
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Health Information and HIPAA
Our website and marketing systems are not intended for the transmission of sensitive medical or diagnostic information. Any protected health information collected through official patient communication channels is handled in accordance with applicable privacy laws, including HIPAA.
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Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. While we take steps to secure your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
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Your Privacy Rights
You may request access to, correction of, or deletion of your personal information, subject to legal and operational requirements. You may also opt out of marketing communications at any time. Requests can be made by contacting us using the information provided below.
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Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated effective date.